Interpersonal sensitivity transforms teams, both local and global

Public and private sector

Interpersonal sensitivity transforms teams

Interpersonal sensitivity refers to the capacity of people to know each other. Having high interpersonal sensitivity thereby means that the judgements made about other’s emotions, physical states, attitudes, personalities, truthfulness, intentions, among other things, are more likely to be correct. Increasing interpersonal sensitivity transforms teams.

Organisations, networks or communities with high interpersonal sensitive employees, managers, or members are therefore more likely to effectively communicate and consequently better work together.

Our interventions therefore focus on the strengthening of interpersonal sensitivity within communities and teams (organisations, networks, partnerships, etc) through tailor-made process-oriented dialogues in an experiential online setting to unlock an accessible, cost-effective and durable transformation of teams.

Dialogue

Training intents to develop or strengthen individuals. Dialogue is meant to develop teams, communities or networks. Highly skilled and well intended individuals, being managers or employees, teachers or students, can not thrive to their full potential in a (organisational) culture which lacks equality, empathy, inclusion and constructive communication. Dialogue enables teams and communities to build a culture that supports individuals to excel.

Experiential

Engaging in an experiential intervention means that participants are not passive receivers of knowledge but active drivers of the dialogue process that enables authentic interaction and meaningful exchange of thoughts and perspectives. Through the experience, participants directly apply their newly acquired skills in a safe and moderated setting. Combining this experiential approach with group and personal reflection allows participants to deeply embed their new skills into their day-to-day way of working.

Divisive issues

Our approach can include addressing challenging and often divisive issues, such as viewpoints towards Israel / Palestine, migration, inclusion, racism and discrimination. Often, these issues are avoided by managers, teachers or policymakers as they deem it ‘not their task’ to address the divergence of viewpoints on these issues. However, we know from research and experience that including divisive issues in addressing interpersonal relations and communication is crucial to enable deep empathy, understanding and ultimately successful collaboration and team formation.

What participants say about our programme

“What I like best, was the opportunity to connect with a diverse group of individuals from various backgrounds and regions. It provided a unique platform to exchange ideas, share resources, and learn from different perspectives.”

Participant, Virtual Library Exchange Design Thinking

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2023 - 2025 | The Dutch National Library commissioned us to develop several Virtual Library Exchange (VLE) programmes to increase intercultural sensitivity to promote collaboration and strengthen the network between libraries in European & Caribbean Netherlands. In 2023, we ran a VLE to support library professionals to jointly present at the IFLA WLIC in Rotterdam in the summer of 2023. in 2024, we developed two new VLEs on Design Thinking and Change Management for library professionals.

Read about the VLE

2021 - 2022 | The UNDP commissioned us to support the development of the Online Community Engagement Activities (OCEA) Resource hub to support PVE practitioners in developing and implementing OCEAs for the prevention of violent extremism. We hosted webinars and consultation sessions with Country Office staff on OCEAs, and we developed the OCEA Resource hub, which links to a collection of resources that support the successful and effective implementation of OCEAs by PVE practitioners across the globe.

OCEA Resource Hub

2021 | We consulted with Starters to support the Covid-19 driven transformation of their impact entrepreneurship training programme 'Futureproof' from an offline training to an interactive online learning experience. We restructured the training process, redesigned the training sessions and trained Starters staff in effectively facilitating online sessions. This has resulted in the Futureproof Online training programme, which post-Covid is still offered due to its accessible and cost-effective design.

Futureproof online